On the Nine Casino platform, the practice of responsible gaming is the foundation of a positive and sustainable user experience. The objective is to provide an environment where control, security, and clarity are not options, but standards. To achieve this, each player is equipped with a complete suite of tools allowing them to manage their gaming activity with absolute precision, ensuring that entertainment always remains a controlled experience.
For a clear and quick overview, the following table summarizes the control features offered to each Nine Casino user. These tools are easily accessible from your personal account settings.
|
Control Feature |
Description |
Strategic Objective |
|
Deposit Limits |
Setting caps on payments (daily, weekly, monthly). |
Complete control of the allocated gaming budget. |
|
Loss Limits |
Defining a maximum net loss threshold over a chosen period. |
Prevention against unplanned losses. |
|
Wager Limits |
Capping the total amount that can be wagered over a period. |
Management of the volume of gaming activity. |
|
Reality Checks |
Pop-up notifications on session duration and statistics. |
Maintaining awareness of playing time. |
|
Cooling-Off Period |
Temporary account suspension for a duration of 24 hours to 6 weeks. |
Allows for a quick and effective step back. |
|
Self-Exclusion |
Structured account suspension (temporary or permanent). |
Long-term management tool for gaming behavior. |
|
Activity History |
Viewing the complete history of transactions and bets. |
Ensures total transparency for self-assessment. |
All of these features aim to give the player the power to personalize their experience, by transforming the management of their activity into a proactive and sovereign process.
Nine Casino provides a structured framework for gaming breaks, whether they are short-term or extend over the long term. These tools are essential for the healthy management of one's player journey.
The Cooling-Off Period is a short-term account suspension mechanism, which can be activated directly by the player. It is possible to block access to one's account for a duration ranging from 24 hours to 6 weeks. During this period, deposits and gaming are made impossible, which allows for a clean and immediate break.
Self-Exclusion represents a more formal and long-term process, implemented via a request to customer service. It comes in two distinct options.
This option allows the account to be suspended for an extended and defined period (for example, 6 months, 1 year, or up to 5 years). During this time, the account is inaccessible, and Nine Casino commits to taking all reasonable measures to prevent the opening of alternative accounts.
For players who make the decision to stop playing indefinitely, the permanent exclusion option results in the irreversible closure of the account, with no possibility of future reopening.
At the end of a temporary self-exclusion period, the reopening of the account is not automatic. It requires an explicit action from the player and may be subject to an additional 24-hour cooling-off period to ensure that the decision to resume gaming is well-considered.
The protection of minors is a non-negotiable commitment. Access to the Nine Casino platform is formally prohibited to anyone under the age of 18.
A rigorous age verification process is implemented upon registration and before any financial transaction. Any attempt by a minor to open an account is considered a serious violation of the terms and conditions, leading to an immediate and final block.
For family environments where a computer is shared, installing filtering software is a highly recommended security measure. The following solutions are recognized for their reliability:
Solid Oak Software
CyberPatrol
GamBlock®
Net Nanny
Transparency and assistance are at the heart of Nine Casino's responsible gaming framework.
Each player can access a complete history of their transactions and bets from their profile at any time. This feature ensures precise tracking of deposits, withdrawals, wagers, wins, and losses, offering an essential overview for good management.
The Nine Casino customer support team is specifically trained in the principles of responsible gaming. Its members are qualified to assist players in setting up control tools and to provide contact information for help organizations. Contact can be made by email at the following address: [email protected].
For external, confidential, and specialized advice, several organizations in France and internationally offer free assistance. Nine Casino encourages its players to contact these experts if needed, in accordance with the directives of the ANJ (Autorité Nationale des Jeux).
Adictel
Joueurs Anonymes France
SOS Joueurs
Gambling Therapy (multilingual service)
Budget control is the key to a serene gaming experience. Nine Casino integrates precise and flexible financial limitation mechanisms for total control of expenses.
The Deposit Limit tool is the main instrument for budget management. It allows you to define a maximum deposit amount over three time scales:
Daily Limit (24h): Controls deposits over a rolling 24-hour period.
Weekly Limit (168h): Applies over a rolling 7-day period.
Monthly Limit (720h): Pertains to a rolling 30-day period.
Any request to decrease a limit is applied instantly. Conversely, a request for an increase is subject to a mandatory 24-hour cooling-off period, a preventive security measure.
Loss Limits allow you to define a maximum net loss threshold. Once this limit is reached, it becomes impossible to place new bets until the period resets, thus protecting the player's balance.
This tool controls the total amount wagered over a given period, regardless of the results. A Wager Limit is ideal for players wishing to manage the overall volume of their activity rather than just the financial outcome.
Time management is as important as financial management. Nine Casino's tools ensure constant awareness of the time spent playing.
Reality Checks are notifications that appear on the screen at regular intervals (e.g., every 60 minutes). They display the duration of the current session and a summary of wins and losses, offering a regular checkpoint.
Session Limits allow you to set a maximum duration for a gaming session. Once the time has elapsed, the player is automatically logged out, which imposes a break and prevents overly long gaming sessions.
Go to your account, then to the "Responsible Gaming" or "Limits" section. There you can enter the desired amounts for daily, weekly, and monthly limits. A decrease is applied immediately; an increase takes effect after 24 hours. Use the "Cooling-Off Period" option in your account settings for a break ranging from 24h to 6 weeks. For a longer suspension (6 months or more), contact customer support to activate a "Temporary Self-Exclusion". Yes. Nine Casino applies a strict responsible gaming policy, compliant with player protection standards. The control tools, data encryption, and age verification policy guarantee a secure gaming framework. The specialized customer support is accessible by email at [email protected]. The team is trained to answer all questions concerning limitation tools, breaks, and referrals to help services. Yes, you can adjust most limits at any time. However, increases to limits (deposit, loss, wager) or reducing the duration of a self-exclusion are subject to a 24-hour cooling-off period for security reasons. Decreases to limits are always instant. Absolutely. The "Activity History" section of your account gives you complete and detailed access to all your past sessions, including the games played, wagers made, wins, and losses. It is an essential tool for analyzing your gaming behavior.How do I set a deposit limit on Nine Casino?
How can I block my Nine Casino account for a specific period?
Is Nine Casino a safe gaming environment for French players?
How do I contact support with a question about responsible gaming?
Are the responsible gaming tools modifiable at any time?
Is it possible to view my past gaming sessions?
